FAQ

ABOUT US:

Btrflysllc is a partnership co-owned by Susan Johnston and Kathye DeWees.  We are located in Albuquerque, New Mexico, USA.  We created our product when a Child Life Specialist was searching for a cover that could be used in hospital settings.  Our cover is made of health care vinyl and can be disinfected with sodium hypochlorite solution (bleach) diluted 1:10 in water.  Health care vinyl is designed to be used in medical, dental, and other surface infection control environments.  Our patented design incorporates an envelope design to enclose the frame of the bouncer and close with velcro attachments.  All velcro attachments are covered when properly secured.  In addition, our seat belt strapping is made of vinyl for disinfection, and contains an antimicrobial coating.

PURCHASING:

SECURE CHECKOUT WITH CREDIT CARD:  

You may purchase through our online store  directly and securely with your credit card. Our site utilizes Braintree Payment Platform for processing your payment. Braintree is a secure commerce platform and a division of PayPal Services.

SECURE CHECKOUT WITH PAYPAL:

You may purchase through our online store securely with PayPal.  You do not need to have a PayPal account, simply use your credit card and your purchase will process immediately.

PURCHASE ORDERS:

Btrflysllc accepts Purchase Orders and has a current W-9 available for use by Purchasers. Simply contact us at our email: btrflysllc@gmail.com.  If you prefer to call us please do! (505) 515 8960.

SHIPPING:

Standard shipping rates are 10% of your total order amount. International shipping rates will vary greatly from standard U.S. shipping rates. If you would like a product shipped internationally please contact us at our email: btrflysllc@gmail.com prior to your purchase.

BOUNCERS: 

Btrflysllc does not manufacture bouncers, we make disinfect-able covers that fit the base baby bouncer model manufactured by Fisher Price (Trademark).  We can order this bouncer for you from our site, and are happy to do so, but wait! why not save money and order them yourself.  You can order them from many retailers online and we are happy to help you order the correct model if you have questions.    We are more than happy to advise you how to order the bouncers directly and save $15 – $20 dollars on each one, just email us: btrflysllc@gmail.com or call us:  505 515 8960.  If you would rather we order the bouncers for you, we charge $45.00 plus shipping for the bouncers.

RETURNS AND REFUNDS:

We take pride in our covers and construct each one by hand.  If you have any quality issues with our covers please let us know and we will make it right through repair or replacement.  Our email is: btrflysllc@gmail.com. Our phone is (505) 515 8960.

Non- defect returns are subject to a 20% restocking fee plus shipping charges.

                                                                               We love our customers!